Surviving Design Projects is a collection of lessons learned over the last 15 years on how to deal with conflict on projects. I’m rendering the lessons as “patterns” — a tool used by designers to establish a starting point for solving a problem. Patterns are, by definition, incomplete, but they give designers a framework for addressing design challenges. Likewise, these patterns give team members ways to manage conflict.
I’m not sure I’d call them patterns more techniques. But who cares what you call them as long as they help.